Refund policy

# Return & Refund Policy

At OneStop Emporium, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return subject to the terms below.

## Returns

You may request a return within **7 days** of receiving your order.

To be eligible for a return, the item must:

* Be unused, unworn, and in its original condition.
* Be returned in its original packaging with all tags attached.
* Include proof of purchase (order confirmation, invoice, or receipt).

To initiate a return, please contact us at **[shahkimalik1976@gmail.com](mailto:shahkimalik1976@gmail.com)** with your order number and reason for return.

Returns sent without prior authorization will not be accepted.

**Return Address:**
[INSERT RETURN ADDRESS]

## Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within **48 hours of delivery** at **[shahkimalik1976@gmail.com]**.

We may request photographs of the item and packaging to assess the issue. If approved, we will arrange a replacement, refund, or other appropriate solution at no additional cost to you.

## Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

* Personal care, beauty, and hygiene products that have been opened or used.
* Customized or personalized products.
* Perishable goods.
* Gift cards.
* Clearance, sale, or promotional items (unless defective).
* Products that have been used, damaged by the customer, or returned without original packaging.

## Exchanges

If you wish to exchange an item, please contact us first. Exchanges are subject to product availability.

## Return Shipping Costs

* If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.
* If the return is for any other approved reason, the customer is responsible for return shipping charges.

## Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed to the original payment method within **10 business days**. Processing times may vary depending on your bank, card issuer, or payment provider.

Shipping charges and cash-on-delivery fees are generally non-refundable unless the return is due to our error or a defective product.

## Contact Us

For any questions regarding returns or refunds, please contact:

**Email:** [shahkimalik1976@gmail.com]