Return & Refund Policy

At OneStop Emporium, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

Eligibility for Returns

To qualify for a return:

• The item must be returned within 7 days of delivery.
• The product must be unused, undamaged, and in its original packaging.
• All accessories, manuals, and included items must be returned with the product.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Products that have been used, damaged, or altered by the customer.
• Personal care, beauty, or hygiene products that have been opened or used.
• Products marked as non-returnable or final sale.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be processed within 5–10 business days.
• Refunds will be issued through the original payment method whenever possible.
• For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another approved method.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will review the issue and arrange a replacement or refund where applicable.

Return Shipping

• If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping costs.
• For all other returns, the customer may be responsible for return shipping charges.

Contact Us

For any return or refund requests, please contact our customer support team with your order number and details of the issue.

Thank you for shopping with OneStop Emporium.