1. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across the UAE. You can pay in cash when your order is delivered to your doorstep.
2. How long does delivery take?
Delivery usually takes 2–5 business days across the UAE. We aim to deliver your order as quickly as possible.
3. Do you charge for delivery?
We offer free delivery on orders above AED 150. For orders below this amount, a small delivery fee may apply.
4. How can I track my order?
Once your order is shipped, you will receive a tracking update via WhatsApp or SMS so you can monitor your delivery in real-time.
5. What if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with pictures. We will arrange a replacement or solution فوراً.
6. Can I return or exchange a product?
Yes, we offer easy returns and exchanges. The product must be unused and in original packaging. Contact our support team to initiate the process.
7. How can I place an order?
You can place an order directly through our website or contact us on WhatsApp for quick assistance.
8. Are your products original and high quality?
We carefully select all our products to ensure good quality and customer satisfaction.
9. Do you deliver outside UAE?
Currently, we are focused on delivering within the UAE only.
10. How can I contact customer support?
You can reach us anytime via WhatsApp or email. Our team is always ready to assist you.
💬 Still have questions? Contact us anytime — we’re here to help!
